Frequently Asked Questions (FAQ's)

For Business?

General Info

How can I edit my profile information?

You can update your profile information, including your first and last name, email, and password, by accessing the "Account and Password" section in the app. To do this, simply click on the gear icon located in the top right corner of the home screen. From there, you'll find options to edit your "Account" or "Password" details.

What is QuickPon?

QuickPon is a mobile app that connects to your debit and credit cards, offering exclusive rewards and itemized deals from your favorite brands. Whether you're earning rewards based on your total spending or accessing unique offers like "buy one, get one free," QuickPon makes saving effortless. Simply shop as usual, and the app tracks your transactions to unlock rewards automatically.

Where is QuickPon Available?

QuickPon is currently exclusively available in the United States, with plans to extend our services to other countries in the future.

Why is my location needed?

QuickPon uses your location to send you timely notifications when you're near a store offering a deal or if you have an unused reward waiting to be redeemed. This ensures you can take full advantage of offers and rewards without missing out.

Why are my notifications needed?

Enabling notifications ensures you’re alerted about nearby deals, reminded of unused rewards, and informed the moment you earn a new reward, so you never miss an opportunity to save or redeem.

How do I sign up for SMS/MMS alerts from QuickPon?

You can sign up for SMS/MMS alerts during the registration process on our app or website by checking the box to agree to receive promotional messages. By opting in, you agree to receive recurring automated marketing messages, such as discounts and special offers from local businesses.

If you ever want to stop receiving these messages, simply text STOP to our short-code.

How do I terminate my Quickpon account?

We're sorry to see you go. To deactivate your account, kindly submit a deactivation request through our support center, and we'll handle the process for you. Please be aware that once your account is removed from our system, you won't be able to create another account using the same credentials. If you wish to create an account in the future, you'll need to contact our support team for assistance.

Security and Privacy

How secure is QuickPon?

QuickPon prioritizes security and utilizes the same high-level encryption as the largest banks and financial institutions to safeguard your information. Rest assured, your financial details are kept strictly confidential, and we do not share them with any third parties. Your privacy and security are of utmost importance to us.

How do I connect my accounts?

You can connect your accounts by securely logging in with your bank or manually entering your card details. Both methods are quick, safe, and allow you to start earning rewards right away.

Does QuickPon sell any of my data?

No, we do not engage in the sale or sharing of any of your data. The data we collect is solely utilized to enhance and improve your user experience. Your privacy and the security of your information are paramount to us.

Earning Rewards

Are there other ways to link a card?

Are there other ways to link a card?
Yes, in addition to institution verification, you can also manually enter your card details to link your account. If your bank is not currently supported, it may not appear in the app, but we're actively working to expand our list of supported institutions to improve your experience.

How many accounts can I link?

QuickPon doesn't impose any restrictions on the number of accounts you can add! We actively encourage you to link as many accounts as you have, allowing you to maximize your reward potential.

Can I use my credit card rewards with QuickPon?

Certainly! You can absolutely use your credit card rewards in conjunction with QuickPon. Our goal is to help you maximize your earnings, and we welcome the opportunity to enhance your savings.

How do I earn rewards?

QuickPon offers multiple ways to earn rewards. Simply link your debit or credit card to your QuickPon account and explore the app for opportunities:

Deals & Coupons: Activate a deal or coupon in the app, shop at a partner merchant using your linked card, and earn rewards when you meet the deal's requirements.
Loyalty Rewards: Automatically earn rewards by shopping at stores offering loyalty programs through QuickPon, based on your spending milestones.
Referrals: Invite friends to QuickPon and earn rewards when they sign up and start using the app.

What types of deals and coupons does QuickPon offer?

QuickPon features a variety of deals and coupons to suit your shopping preferences, including:

Itemized Offers: Discounts or rewards for specific items, such as "buy one, get one free" or "get a free drink with your meal."
Spend-Based Rewards: Earn rewards when you reach a spending threshold, like "spend $50 and get a reward."
Loyalty Offers: Rewards for frequent purchases at a merchant, such as earning a free item after a set number of visits.
Limited-Time Deals: Special promotions available for a short period, so you can save big on exclusive offers.

How long does it take for my transaction to be completed?

Transactions may take 1-3 business days to appear, depending on your bank institution. However, in most cases, your transaction will be posted immediately for your convenience.

How long does it take for my reward to available?

While rewards can take up to 5 business days to be processed, in most cases, they will be automatically rewarded right after your transaction is completed, ensuring a seamless experience for you.

Where can I find my reward?

Once your deal has been approved, you can view and access your reward in the "Rewards" section of the app. All your earned rewards are conveniently stored there, ready for you to redeem.

What if I don’t see my reward?

If your reward doesn’t appear and you believe you’ve met the requirements, please contact our support team through the app. We’ll review your transaction details and promptly resolve the issue to ensure you receive the reward you’ve earned.

How do I redeem my reward?

To redeem your reward, follow these simple steps:

In-Store Rewards: Return to the business where the reward was issued. Use the provided code or scan the QR code at checkout to verify and apply your reward.
Online Rewards: For online purchases, you’ll receive a promo code after verification, which you can apply at checkout to redeem your reward.

When do my rewards expire?

You can find the expiration date for your reward at the bottom of the reward screen. This date will indicate when the reward is no longer valid. Typically rewards are valid for up to a month.

Location Based Deal Notifications

How do location based deal notifications work?
Location-based deal notifications work by utilizing your device's location services. When enabled, the app tracks your location and sends alerts when you are in proximity to stores offering deals. This ensures you receive timely notifications tailored to your current location.

How can I be notified about deals when I'm near a store that has an offer?
To receive alerts for deals near a store, enable location services & notifications in the app's settings. This allows us to send you notifications based on your proximity to stores offering deals.

How can I disable notifications for deals when I'm near a store?

To stop notifications for deals near a store, turn off notifications in the app settings or text "Stop" to the alert-sending number. You'll still receive notifications for other news and updates about QuickPon if you choose to only disable location based alerts.

For Business

How can my business join QuickPon?
We're thrilled to have you on board and actively engaging with your community! To discover more about how partner businesses can participate in finding, retaining, and engaging with new and existing customers, you can learn more by visiting the following link here.

What kind of deals can my business offer on QuickPon?

Your business can create a variety of deals to engage customers and drive sales, including:

Spend-Based Rewards: Set a minimum spend amount customers must meet to qualify for a reward.
Itemized Deals: Offer discounts or rewards for specific items, such as “buy one, get one free” or a free dessert with a meal.
Free Products or Services: Reward customers with a complimentary item or service once they meet the spending requirement.
Discounts on Future Purchases: Provide a voucher or discount for customers to use on their next visit.
Loyalty Rewards: Establish rewards for repeat purchases or total spending over time.

Can I limit the number of deals being used?

When adding a new deal, you have the option to set a budget or limit on the number of times you'd like your customers to use it. Each customer can only use a deal once, ensuring fairness and preventing misuse. The use of a flat rate fee for each deal utilized allows you to precisely track your expenses and measure your return on investment (ROI).

Do QuickPon deals expire?

Yes, each deal you create on QuickPon must have a defined start and expiration date. You can adjust the expiration date at any time using our deal editor if you need to extend or shorten the availability of the deal.

How does the reward redemption process work?

All QuickPon rewards are promptly delivered to the customer within the app immediately after a deal has been successfully used and verified. For in-store rewards, you will supply the reward in various forms such as QR codes, gift cards, vouchers, digital codes, and more. To prevent misuse, we provide a QR code and/or digital code for customers to scan or enter during reward redemption. Once the reward is utilized, it is blocked from further use by the customer.

In the case of online rewards, you will need to furnish the customer with a promo code(s) or any other redemption method for use on your website. Alternatively, you can direct them to your website for verification and reward distribution.

Will I be able to see the number of deals being used?

Absolutely, you can easily access information about the purchase amount and the date of each purchase through the QuickPon Admin. Additionally, we provide you with real-time reports, giving you insights into the total number of deals used, the total rewards distributed, and the total sales generated.

Do Rewards Expire?

As the rewards are created by your business, the decision of whether or not to add an expiration date is entirely at your discretion. However, we do recommend providing customers with at least a 3-month window to redeem a reward if you choose to set an expiration date. This timeframe ensures that customers have ample time to benefit from the reward and encourages their engagement with your business.

How can my business allow location based deal notifications to be sent to potential customers?

To activate location-based deal notifications, simply create a deal for your store and provide the address. We'll then send alerts to potential customers within a proximity range of up to 1,000 feet, depending on your business size and local environment.

What are the cost to use QuickPon?

QuickPon operates on a performance-based pricing model, meaning you only pay when a customer redeems a deal. The cost is either a small percentage of the deal's value or a flat-rate fee, depending on the type of deal and your business size. This ensures a cost-effective and flexible solution with no upfront expenses.

How often does QuickPon bill?

Our billing process is straightforward. We will invoice you on the first day of each month until your deal either expires or reaches its predefined budget. This method ensures transparency and a hassle-free payment process throughout the duration of your deal.

How can I edit a deal?

To modify an existing deal, simply click on the edit button located on the deal page. This will grant you access to make any necessary changes to your deal. Please keep in mind that deal edits may take up to 48 hours to be updated and reflected in the app.

How can I remove an existing deal?

If you wish to remove an existing deal, simply click the "remove deal" button on the edit deal page. We will then initiate the process of removing your deal. Please be aware that deal cancellations may take up to 48 hours to be updated in the app. This ensures a smooth and orderly procedure for managing your deals.

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Frequently Asked Questions (FAQ's)

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For Business?